How Mission Hope collects consent for text messages

Mission Hope sends text messages through Sunny, our program platform. We only text you about services you have asked for or applied for — for example:

• Your food pantry check-in QR code and code reminders
• Links to community resource guides your case manager prepares for you
• One-time password reset codes, if you ask for one

We never send advertising texts, and we never share your mobile number. Message frequency varies with the services you use. Msg & data rates may apply.

When you apply for assistance on our website, the phone number field is followed by an optional checkbox. It starts unchecked — the application works whether or not you check it. Here is the exact wording:

La versión en español del mismo cuadro de confirmación:

When staff collect your phone number, they ask before they save your consent. Staff read this script:

“Mission Hope, also known as Thessalonika Family Services, would like to send you text messages at this number about your services, such as food pantry check-in codes and resource guide links. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Agreeing is optional and not required for services. Do you agree to receive these texts?”

If you say yes, staff record your agreement on your file along with the date and the words above, and we text you the confirmation request below. If you say no, nothing is recorded and you will not receive text messages.

If you add your own mobile number in your account settings and ask for a password reset, you agree to this wording at that time:

“I agree to receive text messages from Mission Hope at this number, including one-time password reset codes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.”

Agreeing online, in person, or in your account settings is only the first step. We then send you exactly one text asking you to confirm. Until you reply YES, we will not send you any other text message.

Mission Hope: Reply YES to confirm you want texts about your services (check-in codes, resource links). Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.

En español:

Mission Hope: Responda SÍ para confirmar que desea recibir mensajes sobre sus servicios (códigos de registro, enlaces a recursos). La frecuencia varía. Pueden aplicar cargos por mensajes y datos. Responda STOP para cancelar.

• Reply YES (or SÍ, SI, Y, START) to confirm. We record the date and time of your reply on your file and send one short text confirming you're signed up:Mission Hope: You're signed up for texts about your services (check-in codes, resource links). Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.Mission Hope: Ya está inscrito para recibir mensajes sobre sus servicios (códigos de registro, enlaces a recursos). La frecuencia de los mensajes varía. Pueden aplicar cargos por mensajes y datos. Responda HELP para obtener ayuda, STOP para cancelar.
• Reply STOP to decline — we will not text you again.
• If you don't reply, a staff member may resend the request (no more than once a day, three times in total). If there is still no reply after 30 days, the request expires and we will not text you.

• Resource guide: “Mission Hope: Hi [First name], [Staff name] shared a guide of community resources with you: [link]. Reply STOP to opt out, HELP for help.”
• Password reset: “Mission Hope: Your password reset code is 123456. It expires in 10 minutes. Reply STOP to opt out, HELP for help.”
• Check-in code: “Mission Hope (Thessalonika Family Services): Hi [First name], here is your check-in QR code: [link] (backup code: 123456). Reply STOP to opt out, HELP for help. Msg & data rates may apply.”

Reply STOP to any message to opt out of texts, or HELP to get help. You can also tell any staff member, and they will record your opt-out on your file.

HELP reply: “Mission Hope (Thessalonika Family Services): For help, email missionhopesunny@gmail.com or visit missionhope.app/sms-policy. Msg & data rates may apply. Reply STOP to opt out.”

Consent is not a condition of receiving services. You can receive help from Mission Hope — including food pantry check-in codes and resource guides by email or in person — without agreeing to text messages.